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Service

The Avatar suit is available in a standard size configuration only. Remember that the neck and wrist seals can be properly cut to size with a sharp knife or scissors along the markingson latex.

 

Thanks to cooperation with Santi Divingcompany, which acts as a distributor and sales agent of our brand, Avatar suits are serviced in the following authorized service centers:

 

AVATAR SERVICE CENTER

Santi Diving Sp z o.o.

adress: T.Wendy 7/9

adress: 81-341 Gdynia

E-mail: serwis@santidiving.com

phone +48 693 418 011

 

Support Service Center in Germany:

Trockiklinike.K.

Adress:Eintrachtstr. 37, 41751 Viersen, Germany

E-mail: info@trockiklinik.de

Phone +49 17670198443

 

Support Service Center in Netherlands:

4Divers Veenendaal

Adress:Arsenaal 5a, Veenendaal, 3905NN

E-mail: Info@santidiving.nl

Phone+31 8785879

 

Support Service center in Sweden:

ReelDiving AB

Adress:Kråketorpsgatan 10

Adress:431 53 Mölndal

E-mail: info@reeldiving.se

Phone  +46 31 788 00 02

 

Support Service center in Swisserland:

Tauchersupply VERO GmbH

Adress: Palmweg 1

Adress: 9469 Haag

E-mail: 1info@tauchersupply.com

Phone: +41 81 740 64 71

 

If any replacement part does not fit after purchase, will be worn or damaged, if you want to have your Avatar serviced, contact the Service Centre in Gdynia, Poland directly, or any other point indicated above.

 

We will professionally take care of the leak test, required repairs or replacement of components. We will notify you of the cost and lead time after we receive your request.

 

Please read the Warranty Policy for suits and components, which is described in detail in the drysuit manual.

 

Some important information:

  1. Warranty for the suit craftsmanship - 24 months from the date of purchase
  2. warranty on the tightness of the waterproof zipper, neoprene boots - 12 months from the date of purchase
  3. warranty for the latex seals - 6 months from the date of purchase

The components are subject to natural wear and tear during the operation and use of the suit, hence the warranty liability is limited. The warranty does not cover any mechanical damage or normal wear and ageing of the fabric and constriction elements.

 

Each suit is equipped with a user manual and a warranty card, which should be signed by the seller.