Search

Sales policy

Delivery time

Immediately after you place an order you will receive a confirmation e-mail containing a link which you should click. On receipt of acceptance of the order we will begin processing it, and you will be kept up to date on how our work is progressing.

 

Date of receipt of goods = dispatch date + delivery date

The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.

 

Availability of products

Next to every product, information is given as to how much time may be needed before we can dispatch it – from 24 hours to a few days, or sometimes even a week or two (in the case of less readily available products). We make every effort to ensure that what we offer on our pages corresponds to the current status of our stocks, although it may happen that the actual delivery time is lengthened – we will let you know immediately if this happens.

 

If you order a larger number of products, the time of dispatch of the whole order is matched to the product with the longest delivery time. An order can be fulfilled in stages – to arrange this, contact us or enter a relevant note in the remarks on the order form.

 

Method of payment

  • Electronic payment – the most convenient and a very fast way of realizing an order. During working hours funds are usually transferred to our account immediately.
  • Payment by transfer – here the time of fulfilment of the order depends on when the payment is credited to our account. Depending on bank, this may last up to two working days.
  • Cash - collect in person – come to us at ul. Tadeusza Wendy 7-9, , 81-341 Gdynia. The store’s opening hours can be found on the Contact tab. When collecting goods in person you don’t pay any additional costs.

Depending on the value of the order, the selected method of delivery and your own preferences, you can choose one of the following methods of payment:

  • Transfer – payment should be made to the bank account number given in the e-mail you will receive from us confirming acceptance of the order. You can make the transfer online or at a post office or bank. After the payment is credited to our account we will begin processing the order.
  • Cash - collect in person – come to us at ul. Tadeusza Wendy 7-9, , 81-341 Gdynia. The store’s opening hours can be found on the Contact tab. When collecting goods in person you don’t pay any additional costs.
  • Electronic payment (eCard or PayPal) – the most convenient and safest way of making payment online. Our store uses the eCard payment system, to which you will be redirected in order to make payment. The entire process is fast and secure – you select your bank and complete the payment.

 

The eCard system can be used for secure transactions using:

  • credit card – Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro,
  • eTransfers – list of operated banks is available after choosing bank payment method.
  • other – Unikasa Cash Payments, Print and Pay.

Costs of delivery

Depending on the quantity and weight of the products ordered, the chosen method of payment and your own preferences, you may select one of the following methods of delivery:

  • Fastest and safest: Courier – delivery is made by the professional courier company UPS. When you select courier delivery you have the convenience and confidence of knowing that your order will reach you on time and for a reasonable price. You will also receive an e-mail with a informations about Your order.

Cost of delivery

The total cost of delivery of an order will be displayed after you have added products to your basket and chosen your preferred method of delivery and payment – in the summary you will see the precise amount payable. Below is a list of standard costs of delivery, together with approximate delivery times:

 

Delivery method

Prepaid (transfer or online payment)

Delivery time after confirmation of payment

Courier in Poland

25 PLN

1-2 working days

Courier in EU

80 PLN

1-7 working days (depends on a country)

Courier outside EU

390 PLN

7-14 working days (depends on a country) 

 

We will try to meet any date stated for delivery, but the dates are not guaranteed. Exceptionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as it possible that this has happened and you will not be charged, or if you have been charged, we will refund the full amount to you.

 

If your delivery address is outside the Poland, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country. These additional charges will not be refunded at any circumstances.

 

Export deliveries are possible after confirmation. If you order outside of Europe, please contact us by e-mail at sklep@santidiving.com and we will quote the cost and conditions of shipment directly.